The U.S. Department of Transportation (DOT) has taken major steps to ensure passengers are better compensated when their air travel plans go awry. These proposed regulations aim to ensure airlines take greater responsibility when delays and cancellations occur, especially when the issue is within the airline’s control.
Addressing the issue of flight cancellations and delays, these new rules would have the airline credit passengers for long flight delays. This includes insufficient cabin crew members or mechanical failures.
The DOT has also proposed clarification on refunds if:
- A passenger’s flight is canceled
- Baggage is lost
- Paid services are not provided
What is the outcome?
Airlines are to be required to issue automatic refunds in the full amount. Ultimately, this means payment is returned by the original payment method, not credit. Accordingly, the DOT is also proposing that families traveling with young children be seated together without additional charges, ensuring that parents don’t have to worry about seat assignments when booking their flights.
Why this matters
These proposed rules come in response to growing frustrations among travelers about the lack of accountability in the airline industry. Millions of flights are disrupted each year, and passengers often find themselves stuck with limited options or unclear policies regarding compensation and rebooking. By implementing these rules, the DOT aims to ensure that travelers are treated fairly and they receive proper compensation when airlines are responsible for travel disruptions.
If approved, these new regulations could go into effect as early as 2025.
Final Point
In summary, the new airline compensation rules by the DOT aim to enhance protections for air travelers. The DOT is targeting key issues like delays, cancellations, tarmac hold-ups, and overbooking with airlines. With these proposed changes, the goal is to create a more transparent, fair, and passenger-friendly air travel experience.
For more information on the full extent of the DOTs new regulations/propositions, click here
x,
Steph